At Trucks and Beyond, Inc., we try hard to get you the right part, every time. But if you need to return a product for any reason, we want to make that as fast and easy as possible. Here are the policies related to returns that may help you understand and navigate the process:
- Return policy
- Return Procedure
- Defective Items
- Restocking fees
- Non-Returnable Products
- “Large Print” Disclosures
- Returns FAQ
The vast majority of products available at Trucks and Beyond, Inc are returnable, provided they are returned with all original packaging, paperwork and parts in new and unused condition.
To initiate a return, a Return Authorization Number (RA#) must be requested within 30 days of receipt of the product. When shipping the return, this RA# must be clearly labeled on the package. Items returned without an RA# are not eligible for refund or exchange.
1. Contact an Trucks and Beyond Customer Care Specialist at (909) 983-6263.
2. Our Customer Care Specialists will provide you with an RA#, and email you detailed return instructions.
3. Clearly write and/or affix the RA# on the package and return to the address specified.
4. Unless the return is due to manufacturer defect or Trucks & Beyond error, the customer is responsible for return shipping costs.
5. The original method of payment used to place the order will be credited the purchase price, excluding return shipping costs.
If you receive an item that is broken or defective, Trucks & Beyond will provide a prepaid return shipping label. To obtain the return shipping label, follow the above return procedure.
Certain products require a 15% restocking fee. These items qualify for a refund, less the restocking fee and any return shipping costs, when returned with all original packaging, paperwork and parts in new and unused condition.
Some products, including (but not limited to) custom patterned and custom painted items, are not returnable. In the case of manufacturer defect or Trucks and Beyond error, these items may be returned for credit.
Large Print” Disclosures
Authorized items must be returned with all original packaging, paperwork and parts in new and unused condition. Items not returned in the above condition will fail inspection and a refund will not be issued.
Trucks and Beyond may issue a refund in good faith prior to receiving the returned item. We reserve the right to rescind such refunds if the item fails inspection upon arrival.
Trucks and Beyond will not compensate for damages incurred during product installation or use, nor reimburse labor charges or installation fees, under any circumstances.
Who pays for return shipping costs?
If the return is due to manufacturer defect or Trucks and Beyond error, we pay for return shipping. Otherwise, the customer is responsible for the cost of returning the item. In this case, we encourage you to take advantage of our discounted return shipping labels. Ask your Customer Care Specialist for details.
What should I do if I received the wrong item?
First, verify whether the item you ordered is the item you actually received. Simply compare the part number on the shipping receipt to the part number on your email order receipt.
If the numbers do not match, we may have shipped the wrong part number. Just call us at (909) 983-6263. We’ll process your return, exchange the item for the correct part (if available) and send you a prepaid UPS shipping label for your return item.
If the numbers do match, you may have ordered the incorrect part number. Once again, please call us at (909)983-6263 and select the option #2. We’ll process your return and exchange the item for the correct part (if available).